Crescent Institute Limited (“Crescent Institute”)
Crescent Institute’s adoption of the Australian Privacy Principles (APPs) and the requirements of the Privacy Act 1988 (Cth) and the Privacy Amendment Act 2012 (‘the Act’) formalises our commitment to ethical conduct and practice in regards to privacy. Crescent Institute seeks to observe the privacy safeguards laid down by the Act when collecting, storing, using and disclosing personal and sensitive information. We also give individuals access and correction rights in relation to their personal information in compliance with the Act. If you are a subscriber of the Crescent Institute or a registrant of Crescent Institute events, please be assured that your personal information will only be used in the manner and for the purposes set out below.
Collecting information – from you
Crescent Institute collects information from individuals who register for events and from people who make enquiries about our events and activities via letter, email, telephone or web.
We will collect your personal information including name, email address, date of birth, occupation, and other contact information from you which is deemed necessary to complete your registration, and/or subscription. We will also collect your personal information, as provided by you, if you make an enquiry about our offers and services.
We collect information about our subscribers and registrants when they complete registration forms for events or sign up to mailing list subscription forms.
In some cases, we may collect your credit card information (e.g. your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our third-party payment processing services, we will collect financial information from you (e.g. your bank account information) as necessary to facilitate payments.
We may also be provided with information about Crescent Institute subscribers, and registrants from other related parties to the organisation.
In all cases, we endeavour to ensure that information collected is correct. If you are a Crescent Institute subscriber or a registrant of related events, you will receive transaction confirmations, and correspondence. We ask that you check this information and contact us immediately should you become aware that your details require updating or alteration.
Why we need your personal information:
We use information collected about you for a number of purposes:
- to identify you
- to provide information to you and to ask you whether you are interested or satisfied with our offers and services
- assist you in queries you may have
- for market research and analysis
- for promotion and marketing
You may opt out of receiving any marketing or promotional material at any time, including us not to use or pass on your information for this purpose.
Sharing of Personal Information
You should be aware that information may pass between members of the Crescent Institute group of companies for any of the purposes set out above including but not limited to:
- Crescent Wealth Funds Management (Aust) Limited “Crescent Wealth”
- Crescent Think Tank Limited “Crescent Think Tank”
- Crescent Foundation Trust “Crescent Foundation”
Also, for the purposes set our above, information about you may also be passed to:
- Third parties which provide services in respect of the Crescent Institute, including:
- Ticketing and/or payment platforms
- Catering organisations and venues
- Mail houses and mail distributors
- Other members of the Crescent Institute group of companies and their affiliated bodies and entities
We ensure our third-party service providers are subject to the provisions of the Privacy Act. Under our contracts with them, they have a contractual obligation to abide by privacy law and to protect your information.
We will not pass on your personal information to unrelated or unaffiliated parties for their marketing purposes. We would seek your informed consent in the event this policy changes.
The quality of the information we collect
We endeavour to ensure that any information we collect, use or pass on is up-to-date and accurate. We request that you contact us in the event your details change.
The security of information about you
It is not appropriate for information about you to be de-identified or destroyed. Crescent Institute take precautions to prevent the misuse, loss and unauthorised access or modification or disclosure of your information. These include the use of verification data before information about your registration is provided over the telephone or via the internet, restricted access to files, security checks on computer data, securing of data held on company networks, and a contractual requirement for service providers to use appropriate mechanisms to protect personal information. Information management is subject to an in-house compliance system with defined standards and monitoring.
Please note that we cannot guarantee the privacy of your information if you choose to correspond with us via email.
Information about our management of your information
This policy is available to any person who requests it. In addition, we would like to encourage you to contact our Privacy Officer (see below) if you have any individual concerns relating to the collection, use or security of information about you.
Access and/or correction of your information
Please contact us immediately should you become aware that any information we have about you is incorrect. In the event we dispute a correction you wish to make, we shall place your disputed information on the file, together with the unaltered statement of information, until such time as the matter can be resolved.
Unless there are exceptional circumstances around your files, we will provide you with copies of our current records about you. If you wish to see your information, we ask that you make a request in writing and allow us seven working days in which to forward it to you.
Circumstances in which access to your records might be denied or restricted could be as follows. Please note this list is not intended to be exhaustive:
- providing access would have an unreasonable impact on the privacy of another individual;
- the information relates to existing or anticipated legal proceedings between you, us or any related party and would not be available by a process of discovery in those proceedings;
- providing access would prejudice negotiations we have with you;
- providing access would be unlawful or likely to prejudice an investigation into unlawful activity;
- the request is frivolous or vexatious.
Your ability to deal with us anonymously
You may contact us and seek to obtain any general information or assistance you wish without identifying yourself. However, for reasons of security, you will not be able to obtain information about your transactions without identifying yourself first.
Direct Marketing – How we capture information on our websites
The use or disclosure of personal information for direct marketing purposes, except in specified circumstances is prohibited. Subject to the operation of other direct marketing legislation, such as the Spam Act 2003.
The information that is collected and logged on our behalf through this technology is not information from which you can be personally identified.
You may not be able to access some parts of our website if you choose to disable the cookie acceptance in your browser, particularly the secure parts of the website. We therefore recommend you enable cookie acceptance to benefit from all the services on the website.
You can opt out of receiving targeted advertising by visiting an online service such as Google Ads Preference Manager, the Digital Advertising Alliance (DAA) opt-out site www.aboutads.info, or the Network Advertising Initiative (NAI) opt-out site at networkadvertising.org/choices, or for those in Europe, the European Digital Advertising Alliance (EDAA) opt out site at youronlinechoices.eu.
Third Party Websites
The Crescent Institute website has links to external third-party websites that may benefit the user. External websites should contain their own privacy statements and we recommend you review them when using their websites. Please note, however, that third party websites are not covered by this policy, and these sites are not subject to Crescent Institute’s privacy standards and procedures unless otherwise specified.
Trans-border data flows
Crescent Institute may store your information in cloud or other types of networked or electronic storage. The information we back-up on our clients is held on computing storage held in the USA and Singapore. We take all reasonable steps to ensure overseas recipients do not breach the Australian Privacy Principles. They are obliged to protect the privacy and security of your personal information and hold it only for the purpose for which it has been agreed.
Sensitive information is information about you which is information or an opinion about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union or criminal record. Information in respect of your health is also sensitive information.
Generally, we would not collect sensitive information about attendees. However, attendees of Crescent Institute events may be required to provide their accessibility and dietary requirements for the facilitation and logistical planning of the event. We require your consent to have this information and we will request you provide this in writing at the time it is required.
Gaining Access to your personal information
You can gain access to your personal information. In some cases we may be able to deal with your request over the telephone. For more complex requirements we will need you to send your request in writing. Please contact us via our Contact Us form here.
If you have a comment or complaint about your privacy
If we have breached any of our obligations in keeping your information, or you are uncomfortable about any of our information management practices which have come to your attention, please do not hesitate to contact our Privacy Officer. We expect our conduct to deliver standards and performance of the highest order and welcome your comments.
Contact us: by calling 1300 926 626; or via our Contact Us form here.
Or by writing to:
The Privacy Officer
L32, 225 George Street
The Rocks, NSW 2000.